Frequently Asked Questions
Find answers to common questions about Ahahay orders, shipping, returns, refunds, product use, and customer service. For complete details, please review the policy pages linked below.
Orders and Payments
How do I know if my order was placed successfully?
After your payment is completed, we will send an order confirmation to the email address provided during checkout. Please check your spam or junk folder if you do not receive it.
All prices on Ahahay are displayed in U.S. dollars unless otherwise stated.
Can I cancel my order?
You may request a cancellation within 12 hours of placing your order, provided that it has not entered processing or fulfillment.
Email support@ahahay.com as soon as possible and include your order number. Cancellation cannot be guaranteed once processing has begun.
Can I change my shipping address?
Contact support@ahahay.com within 12 hours of placing your order if you need to correct or change your shipping address.
We will try to help, but address changes cannot be guaranteed after an order has entered processing or fulfillment. If a package is returned because the customer provided an incorrect or incomplete address, the customer is responsible for the applicable reshipping cost.
Shipping
Where does Ahahay ship?
We currently ship to eligible street addresses within the 48 contiguous United States and the District of Columbia.
We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, international destinations, P.O. boxes, or APO, FPO, and DPO military addresses.
How long will my order take to arrive?
Orders are generally processed within 1–2 business days. Standard shipping then takes approximately 5–8 business days.
The estimated total delivery time is 6–10 business days. Business days are Monday through Friday, excluding U.S. public holidays. Delivery times are estimates and are not guaranteed.
How much does shipping cost?
Standard shipping costs $8 for orders under $69.
Orders with an eligible merchandise subtotal of $69 or more qualify for free standard shipping. Discounts may affect whether an order meets the free-shipping threshold.
Do you offer express shipping, and which carrier will deliver my order?
We do not currently offer express or expedited shipping.
The carrier is selected according to the destination, package, fulfillment location, and available delivery service. We cannot guarantee a specific carrier before shipment.
For complete information, review our Shipping Policy.
Tracking and Delivery Issues
How can I track my order?
After your order ships, we will send a shipping confirmation email containing the available tracking number and tracking link.
You can also check your shipment through the Track Your Order page on our website.
Why is my tracking information not updating?
Tracking information may take 24–48 hours after shipment to appear or update in the carrier’s system.
A temporary lack of updates does not necessarily mean that the package is lost. Please allow additional time for the carrier’s tracking system to refresh.
What should I do if my package is missing?
If tracking shows that your package was delivered, first check your porch, mailbox, garage, other delivery areas, household members, neighbors, and building staff. You may also contact the carrier for additional delivery details.
If the package is still missing, contact support@ahahay.com within 7 days of the recorded delivery date.
If a package appears to be lost in transit, contact us within 7 days of the expected delivery date or the most recent carrier update. We may need to complete a carrier investigation before offering a resolution.
Damaged, Defective, or Incorrect Items
What should I do if my item arrives damaged, defective, or incorrect?
Contact support@ahahay.com within 7 days of delivery. Include your order number and a clear description of the issue.
Please keep the item and all original packaging until we complete our review.
What photographs do I need to provide, and what resolution is available?
Please provide clear photographs of:
- The product
- The product packaging
- The outer shipping package
- The shipping label
If the issue is verified, you may choose between a free replacement, subject to availability, or a refund to the original payment method. Ahahay will cover the approved return or replacement shipping costs.
Returns and Refunds
What is the return period?
You may request a return within 30 days after your order is delivered.
Eligible items must be unused, in their original condition, and returned with the original packaging, accessories, parts, and documentation. Proof of purchase is required.
Can I return an item if I change my mind?
Yes. Eligible unused items may be returned within the 30-day return period.
For a change-of-mind return, the customer is responsible for return shipping costs, and the original shipping charge is non-refundable. We do not charge a restocking fee.
Can sale items or gift cards be returned?
Sale and discounted items cannot be returned because of a change of mind. However, if a sale item arrives damaged, defective, or incorrectly shipped, contact us within 7 days of delivery.
Gift cards are non-refundable and cannot be exchanged for cash, except where required by applicable law.
Where should I send my return?
Contact support@ahahay.com before sending an item back. If your return is approved, we will provide the applicable return address and instructions by email.
Do not send returns to our business contact address or to the address printed on the original shipping package. Unauthorized returns may not be accepted.
How long does a refund take, and do you offer exchanges?
After the returned item reaches the designated return location, we generally inspect it within 1–3 business days.
If approved, the refund will be issued to the original payment method within 3–7 business days. Your bank or payment provider may need additional time to post the refund.
We do not offer direct exchanges. If you would like a different item, return the original product in accordance with our policy and place a separate order.
For complete details, review our Return and Refund Policy.
Product Information and Use
Will the product look exactly like the website images?
We make reasonable efforts to display product colors, finishes, dimensions, and details accurately.
Minor differences may occur because of screen settings, photography, ambient lighting, viewing angles, manufacturing tolerances, or natural material variations. Please review the product description and specifications before ordering.
What can affect the performance of solar lights?
Solar-light charging and operating time may vary depending on direct sunlight, cloudy weather, shade, season, solar-panel orientation, temperature, panel cleanliness, and battery condition.
Daily illumination time is not guaranteed to be identical. Place the solar panel in a suitable location with direct sunlight and follow the product instructions.
Can every light be used outdoors or installed without professional help?
No. Use a product outdoors only when its product page or instructions identify it as suitable for outdoor use.
Follow all stated indoor, outdoor, moisture, power, and temperature ratings. Products requiring fixed wiring or electrical modification should be installed by a qualified professional in accordance with applicable requirements.
Privacy and Customer Service
How does Ahahay use my personal information?
We use personal information to process orders, provide shipping updates, handle returns and refunds, respond to customer service requests, maintain website security, prevent fraud, and meet applicable legal obligations.
You can unsubscribe from marketing emails using the link included in each marketing message. To submit a privacy request, email support@ahahay.com with the subject line Privacy Request.
For complete information, review our Privacy Policy.
How can I contact Ahahay?
Brand Name: Ahahay
Company Name: KAVORAE INC
Email: support@ahahay.com
Business Address: 141 S Center St, Unit 564, Casper, WY 82601, United States
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM ET
We aim to respond to emails within 24 hours during customer service hours. Messages received on weekends or U.S. public holidays will be addressed on the next business day.
The business address above is not a return address. An applicable return address will be provided after a return request is approved.