Shipping policy

Last updated: August 6, 2026

This Shipping Policy applies to orders placed through Ahahay, operated by KAVORAE INC. Please review the information below before placing your order.

Shipping Destinations

We currently ship only to eligible addresses within the 48 contiguous United States and the District of Columbia.

We do not currently ship to:

  • Alaska

  • Hawaii

  • Puerto Rico or other United States territories

  • P.O. boxes

  • APO, FPO, or DPO military addresses

  • International destinations

Please enter a complete and accurate residential or commercial street address during checkout.

Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully completed.

Business days are Monday through Friday, excluding United States public holidays. Orders are not processed, fulfilled, or shipped on weekends or public holidays.

Processing time is separate from shipping transit time.

Shipping Time

After an order has been processed and shipped, standard shipping generally takes 5–8 business days.

The estimated total delivery time, including order processing and shipping, is approximately 6–10 business days.

These delivery times are estimates and are not guaranteed. Delivery may be affected by carrier delays, severe weather, public holidays, high order volumes, address issues, or other circumstances outside our reasonable control.

Shipping Rates

Standard shipping rates are based on the eligible merchandise subtotal displayed at checkout:

  • Orders under $69: $8 standard shipping

  • Orders of $69 or more: Free standard shipping

Applicable discounts may affect whether an order meets the free-shipping threshold. Any available shipping charge will be displayed before payment is completed.

We do not currently offer expedited or express shipping.

Shipping Carriers

The shipping carrier is selected according to the order, destination, package size, fulfillment location, and available delivery service.

Orders may be delivered by different carriers or local delivery partners. A specific carrier cannot be guaranteed in advance.

Order Tracking

After your order has shipped, we will send a shipping confirmation email containing the available tracking number and tracking link.

You may also check your shipment through the Track Your Order page on our website.

Tracking information may require 24–48 hours after shipment to appear or update in the carrier’s system. A temporary lack of tracking updates does not necessarily mean that the package has stopped moving.

Address Changes and Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you need to correct or change your address, contact us at support@ahahay.com within 12 hours of placing the order. We will try to assist, but an address change cannot be guaranteed after an order has entered processing or fulfillment.

Once an order has been processed or shipped, we might be unable to change or redirect the delivery address.

If a package is returned because of an incomplete or incorrect address supplied by the customer, the customer will be responsible for the applicable cost of reshipping the order to the corrected address.

Orders Marked as Delivered but Not Received

If the carrier marks your package as delivered but you cannot locate it, please:

  • Check around the delivery location, porch, mailbox, garage, or other secure areas.

  • Ask household members, neighbors, or building staff whether they accepted the package.

  • Confirm that the shipping address on your order is correct.

  • Contact the carrier for additional delivery information.

If the package is still missing, contact support@ahahay.com within 7 days of the recorded delivery date. Include your order number and tracking information so that we can review the matter.

A delivered status does not automatically confirm that a shipment is lost. We may need to complete an investigation with the carrier before providing a resolution.

Lost Packages

If tracking information indicates that a package may have been lost in transit, contact us at support@ahahay.com within 7 days of the expected delivery date or the most recent carrier update.

Please include:

  • Your full name

  • Your order number

  • Your shipping address

  • The tracking number

  • A description of the issue

We will review the shipment information and may contact the carrier to investigate. If the package is confirmed as lost, we may offer either a free replacement or a refund to the original payment method, depending on the circumstances and product availability.

Items Damaged During Shipping

Please inspect your order after delivery.

If an item arrives damaged, contact support@ahahay.com within 7 days of delivery and provide:

  • Your order number

  • A description of the damage

  • Clear photographs of the damaged item

  • Clear photographs of the product packaging

  • Clear photographs of the outer shipping package

  • A clear photograph of the shipping label

Please retain the item and all original packaging while we review the claim.

If the shipping damage is verified, you may choose between:

  • A free replacement, subject to product availability; or

  • A refund to the original payment method

Ahahay will cover the approved shipping cost for a replacement related to verified transit damage.

Shipping Delays

Carrier delays can occur because of weather, holidays, transportation disruptions, high shipping volumes, service interruptions, or other events outside our reasonable control.

If your tracking information has not updated for more than 48 hours, this does not necessarily mean that the package is lost. Please allow the carrier additional time to update its tracking system.

Contact us if the shipment has passed the estimated delivery period and there has been no meaningful tracking update. We will review the available information and assist with the next steps.

Order Cancellations

You may request an order cancellation within 12 hours of placing the order, provided that the order has not entered processing or fulfillment.

To request a cancellation, email support@ahahay.com and include your order number.

Cancellation requests are not guaranteed. Once an order has entered processing, fulfillment, or shipment, it cannot be canceled or modified.

Contact Information

If you have questions about shipping, tracking, or delivery, please contact us:

Brand Name: Ahahay
Company Name: KAVORAE INC
EIN: 41-4078127
Email: support@ahahay.com
Business Address: 141 S Center St, Unit 564, Casper, WY 82601, United States
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM ET

We aim to respond to emails within 24 hours during our customer service hours. Messages received on weekends or public holidays will be addressed on the next business day.