Return & Refund Policy

Last updated: August 5, 2026

This Return and Refund Policy applies to eligible orders placed through Ahahay and shipped within the 48 contiguous United States and the District of Columbia. Ahahay is operated by KAVORAE INC.

Please read the following policy before requesting a return.

30-Day Return Policy

You may request a return within 30 days after your order is delivered.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must include its original packaging, accessories, parts, and documentation.

  • You must provide a receipt, order confirmation, or other proof of purchase.

  • You must contact us and receive return authorization before sending the item back.

Items that have been used, altered, improperly installed, damaged after delivery, or returned with missing packaging, accessories, or parts may not qualify for a refund.

How to Request a Return

To request a return, email us at support@ahahay.com within 30 days of delivery and include:

  • Your full name

  • Your order number

  • The item you would like to return

  • The reason for the return

  • Photographs of the item and packaging when reporting damage, defects, or an incorrect item

We will review your request and notify you by email if the return is approved.

If approved, we will provide the applicable return address and return instructions. When Ahahay is responsible for return shipping, we will also provide a prepaid return shipping label or other approved shipping arrangement.

Please do not send returns to our business contact address or to the address shown on the original shipping package. The appropriate return address will be provided after your return request is approved.

Returns sent without prior authorization or to an unauthorized address may not be accepted.

Change-of-Mind Returns

We accept returns when you change your mind, purchase the wrong item, or no longer need the product, provided that the return meets all eligibility requirements in this policy.

For change-of-mind returns:

  • You are responsible for the return shipping cost.

  • Original shipping charges are non-refundable.

  • The item must be unused, in its original condition, and returned with its original packaging.

  • No restocking fee will be charged.

We recommend using a trackable shipping service and keeping your shipping receipt until the return has been completed. Ahahay is not responsible for unauthorized returns or packages lost during return transit when the customer arranges the return shipment.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, or different from what you ordered, contact us at support@ahahay.com within 7 days of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the item

  • Clear photographs of the product packaging and shipping package

We will review the information and provide an appropriate resolution. For an approved return involving a damaged, defective, or incorrectly shipped item:

  • Ahahay will cover the approved return shipping cost.

  • We will provide a prepaid return shipping label or other return instructions.

  • The original standard shipping charge, if paid, will be refunded.

Please do not discard the item or its packaging before we complete our review.

Sale and Discounted Items

Sale and discounted items are final sale and cannot be returned because of a change of mind or other personal reasons.

However, if a sale or discounted item arrives damaged, defective, or incorrectly shipped, contact us within 7 days of delivery. We will review the issue in accordance with the “Damaged, Defective, or Incorrect Items” section above.

Gift Cards

Gift cards are non-refundable and cannot be returned or exchanged for cash, except where required by applicable law.

Return Shipping Costs

Return shipping responsibility depends on the reason for the return:

  • Damaged, defective, or incorrectly shipped items: Ahahay covers the approved return shipping cost.

  • Change-of-mind returns and other personal reasons: The customer is responsible for the return shipping cost.

We do not charge a restocking fee for eligible returns.

Return Inspection

After the returned item is delivered to the designated return location, we will inspect it within 1–3 business days.

We will notify you by email whether the return has been approved or declined. If the returned item does not meet the conditions stated in this policy, we may decline the refund and contact you with further information.

Refunds

If your return is approved after inspection, the refund will be issued to your original payment method within 3–7 business days.

Please note that your bank, card issuer, or payment provider may require additional time to process and post the refund to your account.

Refund amounts are handled as follows:

  • For damaged, defective, or incorrectly shipped items, the approved item price and the original standard shipping charge, if paid, will be refunded.

  • For change-of-mind returns or other personal reasons, the eligible item price will be refunded, but original shipping charges and return shipping costs will not be refunded.

If you have not received an approved refund after the expected processing period, please contact your bank or payment provider first. You may then contact us at support@ahahay.com for assistance.

Exchanges

We do not offer direct exchanges.

If you would like a different item, please request a return for the original item in accordance with this policy. You may place a separate order for the new item.

Order Cancellations

You may request to cancel an order within 12 hours of placing it, provided that the order has not entered processing or fulfillment.

To request a cancellation, email support@ahahay.com as soon as possible and include your order number.

A cancellation request is not guaranteed. Once an order has entered processing, fulfillment, or shipment, it cannot be canceled or modified. After receiving the order, you may request a return in accordance with this policy.

Approved cancellations will be refunded to the original payment method. Your payment provider may require additional time to post the refund.

Contact Information

If you have any questions about returns, refunds, or order cancellations, please contact us:

Brand Name: Ahahay
Company Name: KAVORAE INC
EIN: 41-4078127
Email: support@ahahay.com
Business Address: 141 S Center St, Unit 564, Casper, WY 82601, United States
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM ET

We aim to respond to emails within 24 hours during our customer service hours. Messages received on weekends or public holidays will be addressed on the next business day.

Please note that the address above is our business contact address and is not a return address. Do not send returned products to this address. Once your return request has been approved, we will provide the applicable return address and return instructions by email.